Delivering an outstanding customer experience has a direct link to commercial growth, profitability and loyalty.
Organisations who are committed to putting customers at the heart of their business attract higher margin relationships, reduce customer churn and foster greater loyalty and advocacy.
CXCo is a customer experience consultancy that provides a comprehensive portfolio of services that will help you to measure, improve and manage your current CX delivery.
of customers cease doing business with a company after a bad experience.
of adults would switch to another brand if it offered a better customer experience.
customer experience is predicted to overtake price and product as the key brand differentiator.